Start Malwarebytes Anti-Malware again. Click "Logs" tab. Highlight the scan log entry, then click "Open". When the scan log appears in Notepad, copy-and-paste it here. Select the " Quick Scan " option, then click "Scan your Computer". If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red. When the scan is finished and the scan summary window appears, click "Continue".
Click "OK - Finish". If you're prompted to restart to finish the removal process, do so. Click "View Scan Logs". Highlight the scan log entry, then click "View Selected Log". Hi So, here are the logs for both of them. Thanks for your help! Malwarebytes Anti-Malware 1. Tracking Cookie. Do the following in the order that they're listed.
If a few files resist being deleted, that's normal behavior. If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish. After it's done, restart the computer. Click on the "Open Uninstall Manager" button. Click on the "Save List" button. It'll then open in Notepad. Return here to your thread, then copy-and-paste the entire file here.
Hi there, I deleted all of the files in the temp folder. What are you using for a full-time antivirus program? Write down only the names in the "Startup Item" column that have a checkmark next to them.
If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column. Submit those names here in a vertical list.
Make sure to spell them exactly as you see them there. Yes, I don't remember the exact number but there were around folders with lots of files each.
The antivirus I use is Symantec Endpoint Protection. MSC - OK. Expand the services window so you can see the list more clearly. After you're all done, close the services window and then restart the computer. Wait for it to completely settle down from the restart. Start HiJackThis, then click "Do a system scan and save a log file". Save the new log that appears, then copy-and-paste it here. Look at the "Name" column. Write down the names that you don't recognize and don't think you need or use.
Submit those names here in a vertical list and in alphabetical order. DON'T uninstall anything yet. I removed the check from the startup entries you said.
I changed to manual the startup types some of them were already in manual. Below is the list of the programs I don't use. And below that list is the log from HJT. I haven't made any changes and won't do any like uninstall all the unwanted programs that have been showing up through all this process until we're done here.
Thanks, as usual. I really appreciate all your help. Cool Edit Pro 2. If you don't need or use it, uninstall it. Picasa 3 is a Google-brand photo organizer program. Shop to Win 9 definitely needs to be uninstalled. I'm not sure about the others, so let's leave them alone for now.
After you're all done, submit a new updated HiJackThis log. Here's the new log file. Logfile of Trend Micro HijackThis v2. Are you aware of and familiar with those website addresses in the O15 entries in the log? Nope, didn't know about them the addresses and are not related to anything I know or use.
No account yet? Create an account. Edit this Article. We use cookies to make wikiHow great. By using our site, you agree to our cookie policy. Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article methods. Related Articles. Author Info Last Updated: July 15, Method 1.
Open the Control Panel. Click Start and select Control Panel from the menu. Make sure that no browser windows are open. Look for Incredibar and Web Assistant.
Incredibar will actually be installed as two separate programs, which is one of the main causes of frustration when removing it, be sure to remove both programs. Uninstall the programs. This will uninstall the toolbar program, but you will still need to remove it for the browser that you use. Method 2. Remove the MyStart search engine. Click the Gear icon in the top-right. Select Manage Add-ons from the menu.
In the window that appears, select Search Providers from the left frame. Remove MyStart Search and Incredibar from the list. Be sure to remove both entries. Change your home page back. Click the Gear icon again and select Internet Options. In the General tab, delete the MyStart address from the Home Page section and enter a new one that you prefer. Press Apply to save your changes. Delete your browser data.
This will remove cookies from your computer that refer to MyStart. Method 3. Remove the toolbar. Click the Firefox menu and select Add-ons. Select Extensions in the Add-ons window. Click the Remove button next to the entry to remove the MyStart toolbar. Click the Search engine icon next to the Search field in the Firefox window. Select Manage Search Engines from the menu. Click on MyStart Search and click the Remove button.
Click the Firefox menu and select Options. Select the General tab. Change the address in the Home Page field to whatever you wish. Reset your preferences. This will display a list of preferences that were changed by MyStart. Right-click on each one and select Reset. In the window that appears, set the time range to Everything, and then make sure that Cookies, Cache, and Browsing History are checked.
Click the Clear Now button. Method 4. Delete the Incredibar extension. Click the Customize button in the top-right corner of the window.
It looks like 3 horizontal bars.
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