Vicidial admin manual

VICIdial is a unique and complex compilation of software with many intricate pieces. Due to the high level of integration, any mis-configuration or oversights during the installation process can be nigh impossible to diagnose without the proper tools and experience. For best results we highly recommend that you follow our Scratch Install using the methods and software suggested. Our installation support line is available during our regular business hours of Monday through Friday 9am to 5pm eastern standard time.

Our configuration support is designed to help reduce this learning curve and allow a greater understanding of how all the features of the dialer work. Configuration support is offered for optimizing dialing patterns, campaign management, archive control, lead management, and many other aspects of VICIdial. If you would rather the Vicidial Group maintain your dialer then you may purchase a support plan designed to fit your needs.

Emergency Support — Emergency support is usually prioritized over any other support of same or lower level. Response time can vary based on workload and your service plan level if you have one.

If you do not have a service plan that covers the time when you are calling you can pay a jump-charge to receive immediate assistance. XAuthor: What You Want. However, if you chose to keep some different password during vicidial install, that will override. Thats all..!! In an actual campaign scenario, an agent needs to be fully trained to access their agent UI. Unsubscribe from it wannabe? Cancel Unsubscribe. Subscribe Subscribed Unsubscribe Author: it wannabe With Skills-based routing and Queue Prioritization, you can have calls and emails go to the agents that can handle them the most efficiently.

You can also have those agents handling outbound calls when the Read the Rest…. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work.

VICIdial is used in many different industries and organizations You can find VICIdial in use at thousands of different companies and organizations all over the world. Inbound Calls, Outbound Calls, Email and Customer Website Chat Let your agents handle inbound and outbound phone calls as well as inbound email and customer website chat all together in the same web-based agent interface.