Note Intellipoint is the mouse software, and Intellitype Pro is the keyboard software. For more information about how to troubleshoot a wireless product, click the following article number to view the article in the Microsoft Knowledge Base:.
Symptoms When you use one of the Microsoft wireless devices keyboard, mouse, and so on that are listed in the "Applies to" section, the device may stop responding after several weeks of typical use, or you receive the following message: The wireless mouse signal quality is low. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help.
Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Hi Arthur, Thank you for posting your query in Microsoft Community. Find and double-click Keyboard.
Right-click the device, and click Uninstall. Click OK to remove the driver. After the uninstallation is complete, reboot your computer. After downloading update, follow process Then go to each of the drivers, click on it, go to the driver tab and click on Upgrade Driver. Hope it helps. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to ArthurBeckel's post on November 16, Hi Arthur, Thank you for your response.
Check that this is working by looking for an indicator light or by replacing the batteries with ones you know to be working. It may seem obvious but check that you have the batteries inserted the right way I have made that mistake in the past! When you are sure that the power to your keyboard is not the issue, then move on to the next step. However, most of the time this is the problem so double-check — it will save you time down the line! This is more difficult to check and really is the last resort when you have checked all other options.
If you are setting up your keyboard for the first time then you need to follow the pairing or setup instructions for your specific model of keyboard. I'm a technical writer for Driver Easy. Before finding my love for writing tech posts, I had passion for technology goes back much further. I love tinkering with computers, smartphones, and other tech toys. I write articles to help people solve their problems, whether it's a hardware issue or system error. I'm inspired when my articles are of help, and that's what I have been aiming for.
All I do every day is to write articles that are easy to read, and I do hope you find instructions in my posts easy to follow. To install Driver Easy Click. Sophie Luo Last Updated: 5 years ago. This post applies when your wireless keyboard is working from time to time.
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